Privacy policy

About our privacy policy

Lavinta cares about your privacy. We therefore only process data that we need for (improving) our services and we treat the information we have collected about you and your use of our services with care. We will never make your details available to third parties for commercial purposes.

This privacy policy applies to the use of Lavinta's website and the services it offers. The effective date for the validity of these terms and conditions is 29/10/2021, with the publication of a new version, the validity of all previous versions ceases. This privacy policy describes what data about you is collected by us, what it is used for and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.

If you have any questions regarding our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.

About data processing

Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use and who has access to the data.

Webshop software

Our online shop was developed with software from Shopify.

Personal data that you make available to us for our services are shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. MyOnlineStore is, based on the agreement we have with them, obliged to take appropriate security measures. Shopify uses cookies to collect technical information related to your use of the software, no personal data are collected and / or stored.

Webhosting

We purchase web hosting and email services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is under the agreement to confidentiality.

For our regular business e-mail traffic, we use the services of . This party has appropriate technical and organisational measures in place to prevent misuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our e-mail traffic as confidential.

Payment processors

For handling (part of) the payments in our shop, we use the platform of Shopify Payments. Shopify Payments processes your name, address and location information and your payment information such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify payments reserves the right to use your data to further improve services and as part of this (anonymized) data to share with third parties. Shopify payments shares personal data and information regarding your financial position with credit reference agencies in case of an application for a deferred payment (credit facility). All the above safeguards regarding the protection of your personal data also apply to the parts of Shopify payments services for which they engage third parties. Shopify payments will not retain your data longer than permitted by law.

Reviews

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics 

When you place an order with us, it is our job to deliver your package to you. In most cases, we use the services of DPD and FedEx to carry out the deliveries. This requires us to share your name, address and residence details with DPD and FedEx. DPD and FedEx will only use this data for the execution of the agreement. In the event that DPD and FedEx engage subcontractors, DPD and FedEx will also make your data available to these parties.

Invoicing and bookkeeping

We use the services of Shopify to keep track of our administration and bookkeeping. We share your name, address and details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. Shopify is obliged to secrecy and will treat your data confidentially. Shopify uses your personal data for other purposes than described above.

External sales channels

General purpose of processing Purpose of data processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In some cases, Lavinta may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case, we will be obliged to share your data, but will do so to the fullest extent permitted by law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification

You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Lavinta. If you object, we will immediately cease processing your personal data pending resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you, after which we will cease processing the data permanently. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies from the US company Google are placed as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

 

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

 

Contact details

Lavinta

Triangle 27 B

7312 CN Apeldoorn

Netherlands

Telephone: 085 - 000 37 99

E-mail: info@lavinta.nl

Contact person for privacy matters C. Serra